At Travs Outfitter Store, we stand behind our products with the same commitment to durability, reliability, and trust that defines our brand. We carefully select every item from trusted partners like Ariat, Carhartt, and The North Face, ensuring they meet our high standards for performance and quality. However, we understand that sometimes a product may not be the perfect fit for your adventure, work, or everyday style. That’s why we’ve created a straightforward, transparent returns and exchanges process—built with the same integrity that guides everything we do.

Our Promise: A hassle-free returns experience for our global community of outdoor enthusiasts, professionals, and families.

1. Our Returns & Exchanges Policy at a Glance

Return Window: 15 Days from the date you receive your order.

Condition Requirement: Items must be unworn, unwashed, and in original packaging with all tags attached.

Return Method: Please use the returns process outlined below. Returns sent without prior authorization may experience delays.

Refund Method: Refunds are issued to the original payment method used for purchase.

Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective item.

2. Step-by-Step Return or Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, contact our customer service team at [email protected] with your order number and details about the item(s) you wish to return or exchange. You may use the template provided in Section 4.
  2. Receive Authorization & Instructions: We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping your return to our fulfillment center in Eden Prairie, Minnesota.
  3. Package Your Items Securely: Please include all original items, packaging, tags, and a copy of your packing slip or order confirmation. Write the RMA number clearly on the outside of the package.
  4. Ship Your Return: Send the package using a trackable shipping service. We recommend retaining your shipping receipt until the process is complete. You are responsible for return shipping costs.
  5. Inspection & Processing: Once received at our warehouse, our team will inspect the item(s) (typically within 3-5 business days) to ensure they meet our return conditions.
  6. Completion:
    • For Returns: Upon approval, your refund will be processed immediately.
    • For Exchanges: We will ship the requested replacement item once the return is approved. If the desired item is out of stock, we will issue a refund or contact you for an alternative.

⚠️ Important: Non-Returnable Items

To ensure the health, safety, and integrity of our products for all customers, the following items cannot be returned or exchanged unless they arrive defective or damaged:

  • Accessories (as listed in our website menu) that are of a personal hygiene nature or have been opened/unsealed.
  • Final Sale Items: Any product marked as “Final Sale,” “Clearance,” or “Non-Returnable” at the time of purchase.
  • Customized or Personalized Products.
  • Items that are damaged due to customer misuse, wear, or alteration after delivery.

Analysis Note: Based on the website menu structure which lists “Accessories” twice, we infer this category may include a wide range of items, some of which (e.g., socks, hats, intimate wear) may be subject to hygiene restrictions and are therefore non-returnable for health and safety reasons once the original packaging is compromised.

3. Refund Timeline & Method

Your financial security is paramount. Our refund process is as reliable as the payment methods we accept (Visa, MasterCard, JCB, PayPal).

  • Processing Time: Once your return is approved at our warehouse, we initiate the refund to your original payment method within 2 business days.
  • Bank/Card Issuer Timing: While we process promptly, please allow 5-10 additional business days for the refund to appear in your account, depending on your financial institution’s policies.
  • PayPal Refunds: Refunds to PayPal are typically reflected within 3-5 business days.
  • You will receive an email notification once your refund has been issued.

4. Return/Exchange Request Email Template

To expedite your request, please copy, paste, and fill out the following template when emailing us at [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Travs Outfitter Store Customer Service Team, I would like to request a return/exchange for an item from my recent order. Order Number: [Please insert your order number] Name: [Your Full Name] Email Address: [The email used on the order] Item(s) for Return/Exchange: – Product Name: [e.g., Men’s Waterproof Jacket] – SKU/Size/Color: [If available] – Reason for Return/Exchange: [e.g., Incorrect size, Defective, Changed mind] I have read and agree to the Returns & Exchanges Policy on your website. Please provide the RMA number and return instructions at your earliest convenience. Thank you, [Your Name]

5. Defective or Incorrect Items

If you receive a defective item or an item that differs from what you ordered, please contact us immediately at [email protected]. We will cover all return shipping costs and expedite a replacement or full refund, including original shipping fees. Our goal is to resolve such issues as quickly and seamlessly as possible.

Need Help? Contact Our Reliable Team

Our customer service team shares your values of reliability and efficiency. For any questions regarding returns, exchanges, or our policy, please don’t hesitate to reach out.

Email: [email protected]
Website: travsoutfitterus.com
Mailing Address (Returns): Travs Outfitter Store, 3860 Sycamore Fork Road, Eden Prairie, MN 55344, USA

We aim to respond to all inquiries within 1-2 business days.

Travs Outfitter Store – Where Quality Meets Adventure in Everyday Style.