Travs Outfitter Store – Where Quality Meets Adventure in Everyday Style

At Travs Outfitter Store, we are committed to delivering reliable gear for your adventures, work, and daily life. Our shipping and returns processes are built with the same integrity that guides our selection of trusted brands like Ariat, Carhartt, and The North Face. This policy is designed to be transparent and straightforward, ensuring a seamless experience for our global community of outdoor enthusiasts, professionals, and families.

Shipping Information

We ship worldwide (excluding select remote regions and parts of Asia). All orders are processed within 1-2 business days (excluding weekends and holidays) from our fulfillment center in Eden Prairie, Minnesota.

Shipping Methods & Timeframes

Standard Shipping

  • Carrier: DHL or FedEx
  • Cost: $12.95 USD
  • Delivery Time: 10-15 business days after shipment
  • Best for: Faster, tracked delivery to most destinations.

Free Shipping

  • Carrier: EMS
  • Cost: FREE on orders over $50 USD
  • Delivery Time: 15-25 business days after shipment
  • Best for: Cost-effective delivery on qualifying orders.

Note: Delivery times are estimates and may vary due to customs processing, weather, or carrier delays. You will receive a tracking number via email once your order ships.

Returns & Exchanges Policy

We stand behind the quality of our products. If an item isn’t the right fit for your needs, our hassle-free process is here to help.

Policy Overview

  • Return Window: 15 days from the date you receive your order.
  • Condition Requirement: Items must be unworn, unwashed, and in original packaging with all tags attached.
  • Refund Method: Refunds are issued to the original payment method (Visa, MasterCard, JCB, PayPal).
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error or a defective item.

Step-by-Step Return or Exchange Process

  1. 1 Initiate Your Request: Within 15 days of delivery, email our customer service team at [email protected] with your order number and item details. You may use the template provided in the Contact & Template section below.
  2. 2 Receive Authorization & Instructions: We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and instructions for shipping your return to our warehouse in Eden Prairie, Minnesota, USA.
  3. 3 Package Your Items Securely: Include all original items, packaging, tags, and a copy of your packing slip. Clearly write the RMA number on the outside of the package.
  4. 4 Ship Your Return: Send the package using a trackable shipping service. Keep your shipping receipt. You are responsible for return shipping costs unless the return is for a defect or our error.
  5. 5 Inspection & Processing: Once received, our team inspects the item(s) within 3-5 business days to ensure they meet our return conditions.
  6. 6 Completion:
    • For Returns: Upon approval, your refund is processed immediately.
    • For Exchanges: The replacement item ships once the return is approved. If out of stock, we will issue a refund or contact you for an alternative.

⚠️ Important: Non-Returnable Items

To ensure health, safety, and product integrity for all customers, the following cannot be returned or exchanged unless they arrive defective or damaged:

  • Accessories of a Personal Hygiene Nature: Based on our website menu structure, this includes items from our “Accessories” category (e.g., socks, hats, intimate wear) that have been opened, unsealed, or are of a personal nature.
  • Final Sale Items: Any product marked “Final Sale,” “Clearance,” or “Non-Returnable” at purchase.
  • Customized or Personalized Products.
  • Items damaged due to customer misuse, wear, or alteration after delivery.

Refund Timeline & Method

Your financial security is paramount. We accept Visa, MasterCard, JCB, and PayPal.

  • Our Processing Time: After your return is approved at our warehouse, we initiate the refund to your original payment method within 2 business days.
  • Bank/Card Issuer Timing: Please allow an additional 5-10 business days for the refund to appear in your account, depending on your financial institution.
  • PayPal Refunds: Typically reflected within 3-5 business days.

You will receive an email notification once your refund has been issued.

Defective or Incorrect Items

If you receive a defective item or an item that differs from your order, contact us immediately at [email protected]. We will cover all return shipping costs and expedite a replacement or full refund, including original shipping fees.

Return/Exchange Request Email Template

To expedite your request, please use the following template when emailing us:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Travs Outfitter Store Customer Service Team,

I would like to request a return/exchange for an item from my recent order.

Order Number: [Please insert your order number] Name: [Your Full Name] Email Address: [The email used on the order]

Item(s) for Return/Exchange:
– Product Name: [e.g., Men’s Waterproof Jacket] – SKU/Size/Color: [If available] – Reason for Return/Exchange: [e.g., Incorrect size, Defective, Changed mind]

I have read and agree to the Returns & Exchanges Policy on your website.

Please provide the RMA number and return instructions at your earliest convenience.

Thank you,
[Your Name]

Need Help? Contact Our Reliable Team

Our customer service team shares your values of reliability and efficiency.

Email: [email protected]
Website: travsoutfitterus.com
Mailing Address for Returns:
Travs Outfitter Store
3860 Sycamore Fork Road
Eden Prairie, MN 55344, USA

We aim to respond to all inquiries within 1-2 business days.